Client Charter
Kulai Municipal Council Hereby Provides the Commitment that We Will:
1. We are ready to assist with a quick and friendly hospitality.
2. We strive to develop a clean, beautiful, and pleasant facility and environment.
3. Upholding sovereignty laws and to ensure implementation is carried out equally.
4. Give results upon building plans application in the stated dateline with a condition that all comprehensive documents are completely submitted.
- 1 week
- 8 weeks
5. Gives results to applications in stated dateline on a condition that comprehensive documents are conditionally proposed.
- 8 weeks
- 1 week
6. We will provide efficient and effective cleaning service in the stated time as follows:
- Waste Disposal three (3) times a week
- Drainage Cleaning once in ten (10) weeks
- Grass cutting once in two (2) weeks
7. We will provide service in the following duration:
- Production of receipt in 5 minutes after payment had been made for each business
- Property tax bill handed over in or before 15th January and 15th July every year
- License renewal handed over in or before the 31st January of each year
- Control steps (fogging) adopted within 42 hours after receiving complaint
- Take action within 42 hours of each public complaint
